For Australian businesses
Google reviews
for gyms.
Ask members for a review at a set point, such as six weeks after joining or the end of a program.
Tell us about your business and what you need.
Google reviews at spareday
Ask every customer the same way.
Google reviews for gyms come from asking each customer at a consistent point, with a short message that links straight to your review form.
spareday sets up the request, the timing and a routine for replying, within Google’s rules. You approve the wording, and every customer is asked the same way. Based in Newcastle, spareday works with businesses across Australia.
What’s included
A simple request, sent at the right point.
A few weeks after joining, members can describe what training with you is like. The request goes to every member at the same point, so nobody is picked out.
- Your wording
- A short request in your business’s voice, sent to every member at the point you choose.
- A direct link
- One tap opens your Google review form, so nobody has to search for your listing.
- Consistent timing
- The request goes out at the same point for everyone, so nobody has to remember to ask.
- Replies to reviews
- A short, polite reply to each review, including the critical ones.
When to ask
Ask once members have settled in.
The joining week is usually too early. Choose a point every member reaches.
- Around six weeks after joining
- Long enough to have a routine, recent enough to remember starting.
- At the end of a program or challenge
- A clear point with something specific to describe.
- After a set number of sessions
- The same count for every member.
- Pick the moment
- Choose the point in your work when customers can judge it fairly.
- Write the message
- Short, in your words, with a link straight to your review form.
- Send it to every customer
- Automatically where your systems allow, at the same point for everyone.
- Reply to what comes in
- Briefly and politely, including to critical reviews.
Within the rules
Follow Google’s review rules.
- No incentives
- No discount, gift or donation in return for a review, under any name. It breaks Google’s policy, and the reviews can be removed later.
- Ask everyone the same way
- Choosing who to ask based on how they feel is called gating, and it breaks Google’s policy.
- Real customers only
- Every review comes from a real customer. Nobody in the business writes them.
Reply briefly to every review. For billing complaints, apologise, fix the problem and say it is fixed. Simple cancellation and quick billing corrections also prevent many complaints.
The review link and any messaging accounts sit in your business’s name, so the setup keeps working if you stop working with us. Ongoing support is agreed in the quote.
If your reviews are already recent and steady, you may not need this, and we will say so. To help new members find you, see local SEO for gyms; for calls you cannot answer, missed-call text back for gyms. The same service for other businesses is on physios, dentists and cafes.
From clients
What clients say about working with spareday
“Excellent in all facets of web design with particular expertise in SEO and email marketing. Online visibility has skyrocketed since working Reece which translates as flawless customer relations, new leads and new customers.”
“He didn’t just build me a great website, he created an easy-to-manage system that allows me to make updates myself whenever I need to. He has spared me so much time doing all of this myself!”
“He was able to take our rough ideas, from concept through to reality. The site has provided an influx of new members, helping to keep our club viable.”
“Huge shoutout to Reece for building my website for Hughesys Painting Services. Since it went live my phone hasn’t stopped ringing.”
Official guidance
For independent background, read the official guidance on local rankings and requesting customer reviews.
A few practical details
Before we get started.
Can we offer something in return for a review?
No. Any incentive, including a discount or a donation, breaks Google’s policy, and the reviews can be removed.
Can we only ask customers we know were happy?
No. Asking selectively is called gating and breaks Google’s policy. The request goes to every customer at the same point.
When should a gym ask?
Around six weeks after joining, or at the end of a program, for every member at that point.
How do we handle complaints about billing?
Reply briefly, fix the problem and say it is fixed. A simple cancellation process prevents many of these complaints.
What should I send for a quote?
How your work finishes, how you contact customers and how you ask for reviews now. We discuss the setup and provide a free quote.
Who you’ll work with
Hi, I’m Reece.
I run spareday from Newcastle. Tell me what your business needs and what is already in place. I’ll work through the scope with you and explain the proposed work before you decide.
Find us
spareday in Newcastle.
12 Grey Street, Wickham, Newcastle NSW 2293.
Your next step
Tell us how members join.
Describe your member software and how you contact members. We’ll discuss the setup and provide a free quote.
Get a free quoteOr call 0485 017 387.