For teams of two to ten whose enquiries live in four places
Most small business systems are abandoned within a year, and it is nearly always because they were set up to record too much.
A report on your own business, showing where the enquiries arrive from today and which of them are reaching you at all.
By Reece Rainer
spareday, Newcastle NSW
Last updated
13 September 2026
Read time
2 minutes
Since it went live my phone hasn’t stopped ringing.
He created a stunning website for us that captures and nurtures leads with an automated email marketing system, which has filled a huge gap in the business and saved a lot of time (and money!).
Reece has been generous, reliable and knowledgeable in creating an online presence for our sporting club. He is good to work with and has good technical abilities.
A team of two to ten needs a system that answers one question: who is looking after this enquiry, and what happens next.
Systems fail in small businesses when they are set up to answer thirty questions instead.
Four fields per enquiry: where it came from, who owns it, what stage it is at, and the next action with a date. Everything else can wait.
A team fills in four fields. It does not fill in fourteen, however useful they would be.
Scoring, forecasting, long custom forms and automatic emails to customers. All of them are built for larger teams and all of them add typing.
Every field added is a reason somebody skips the system and works from their phone instead.
One place enquiries arrive, one weekly look at the list, and the owner using it. A system the owner avoids is abandoned within a month.
Whether the team uses it is the risk, and the software rarely is.
Related reading from us: when it has to be built.
Days rather than months, when it is limited to four fields per enquiry and one place for everything to arrive.
The one the team will actually open. For most small businesses the choice matters far less than what gets recorded in it.
Almost always too many fields. A record that takes two minutes to create is skipped on the first busy day and never resumed.
If enquiries currently live in a phone, an inbox and a notepad, yes. The system is what stops one being dropped.
One monthly fee covering everything, month to month, no lock-in. The number depends on the business and gets given on the call.