For Australian businesses
AI receptionist
for mechanics.
Answer the workshop phone during busy periods, handle service bookings and routine questions, and pass anything about a fault to a mechanic.
Tell us about your business and what you need.
AI receptionist at spareday
Answer calls during drop-off and pick-up.
An AI receptionist for mechanics answers the workshop number in your name, handles the routine calls and takes a message for everything else.
Workshop phones are often busiest at drop-off and pick-up, when nobody is free to answer. Many calls are routine questions with set answers. spareday sets up a receptionist that answers those from the information you provide and takes messages for the rest.
What it handles
Routine calls, answered from your information.
Most calls are about bookings, standard prices, the makes you work on or a car already in the workshop.
- Service and inspection bookings
- Offers times from your workshop diary, or takes the details for a callback.
- Your standard prices
- Quotes only the fixed prices you have given it, such as a standard service.
- Whether you work on a make
- Answered from the information you provide.
- Messages about a car in the workshop
- Taken down so the right person can ring back with an update.
Clear limits
Questions about faults go to a mechanic.
Questions about what is wrong with a car need a mechanic, so the receptionist takes the details and a mechanic answers.
- No diagnosis of any kind
- Noises, warning lights and faults go to a mechanic.
- No repair estimates
- Only the fixed prices you have set.
- Never says a car is safe to drive
- If a caller describes a warning light, smoke or a brake problem, it tells them not to drive the car until a mechanic has spoken to them, and passes the message straight to a person.
How it works
Agree what it can say, then switch it on.
It is set up around your business: the work you do, the areas you cover and how you want messages passed on.
- Look at your calls
- How many ring out at drop-off and pick-up, which decides whether this is worth doing.
- Write and approve what it says
- You approve its wording, the prices it may quote and where each call goes.
- Connect it to your number and diary
- It works on your existing number. We check what your workshop system allows before quoting.
- Test it, then switch it on
- Test calls run through the awkward cases before it goes live.
Before you decide
Owned by your business.
You own what we build. It runs on accounts in your business's name, on your existing number, and keeps working if you stop working with us. Ongoing support is agreed in the scope.
A simpler option is missed-call text back for mechanics, which replies in writing to any call you miss and does nothing else.
If someone already answers your phone well at drop-off and pick-up, you may not need this, and we will say so. To be found, see local SEO for mechanics and Google reviews for mechanics. The same service for other trades is on the electricians and tradies pages.
For independent background, the Australian Government explains AI in business and choosing digital tools.
From clients
What clients say about working with spareday
“Excellent in all facets of web design with particular expertise in SEO and email marketing. Online visibility has skyrocketed since working Reece which translates as flawless customer relations, new leads and new customers.”
“He didn’t just build me a great website, he created an easy-to-manage system that allows me to make updates myself whenever I need to. He has spared me so much time doing all of this myself!”
“He was able to take our rough ideas, from concept through to reality. The site has provided an influx of new members, helping to keep our club viable.”
“Huge shoutout to Reece for building my website for Hughesys Painting Services. Since it went live my phone hasn’t stopped ringing.”
A few practical details
Before we get started.
Will it diagnose a fault?
No. Anything about what is wrong with a car goes to a mechanic.
Can it quote prices?
Only fixed prices you give it, such as a standard service. It never estimates a repair.
Can it book services?
Yes, from your workshop diary where it can see availability. Otherwise it takes the details for a callback.
Does it work on our current number?
Yes. It answers on your existing number, and the account is in your name.
What do you need for a quote?
Tell us roughly how many calls you take, when, and the booking system you use. We discuss the scope and provide a free quote.
Who you’ll work with
Hi, I’m Reece.
I run spareday from Newcastle. Tell me what your business needs and what is already in place. I’ll work through the scope with you and explain the proposed work before you decide.
Find us
spareday in Newcastle.
12 Grey Street, Wickham, Newcastle NSW 2293.
Your next step
Tell us how busy the phone gets at drop-off.
Describe your calls and the systems you use. We’ll discuss a defined scope and provide a free quote.
Get a free quoteOr call 0485 017 387.