Google reviews
for builders.

What’s included

A simple request, sent at the right point.

Building clients can judge different things at different stages: how the build was run, how variations were handled and how defects were fixed. The request is timed so each client can speak to those things.

Your wording

A short request in your business’s voice, sent to every client.

A direct link

One tap opens your Google review form, so nobody has to search for your listing.

Consistent timing

The request goes out at the same point for everyone, so nobody has to remember to ask.

Replies to reviews

A short, polite reply to each review, including the critical ones.

When to ask

Handover is not the only point to ask.

Handover can be busy. A later request often gets a more considered review.

Defects sign-off

When the last items are closed out.

Six to eight weeks after moving in

When the client has settled into the finished home.

A year later

After a year of living in it, every client can comment on how the work has held up.

Pick the moment

Choose the point in your work when customers can judge it fairly.

Write the message

Short, in your words, with a link straight to your review form.

Send it to every customer

Automatically where your systems allow, at the same point for everyone.

Reply to what comes in

Briefly and politely, including to critical reviews.

Within the rules

Follow Google’s review rules.

No incentives

No discount, gift or donation in return for a review, under any name. It breaks Google’s policy, and the reviews can be removed later.

Ask everyone the same way

Choosing who to ask based on how they feel is called gating, and it breaks Google’s policy.

Real customers only

Every review comes from a real customer. Nobody in the business writes them.

If a job went wrong, reply briefly and factually, without detail about the client’s home, and offer a phone call to discuss it.

The review link and any messaging accounts sit in your business’s name, so the setup keeps working if you stop working with us. Ongoing support is agreed in the quote.

If your reviews are already recent and steady, you may not need this, and we will say so. To help new clients find you, see local SEO for builders; for calls you cannot answer, missed-call text back for builders. The same service for other businesses is on cleaners and tradies.