For Australian businesses
AI lead follow-up
for real estate agents.
Acknowledge property enquiries, gather useful details and give the agent a clear conversation to pick up, including outside office hours.
Tell us about your business and what you need.
AI lead follow-up at spareday
Give each enquiry a clear next step.
AI lead follow-up for real estate agents supports the first response and agreed reminders after someone enquires. It can help collect details while the agent is at an inspection or with another client.
spareday checks where enquiries arrive and how they reach the responsible agent. The proposed workflow uses approved listing information, identifies automated assistance and stops at the agreed handover point. It does not sell or negotiate on the agent’s behalf.
What’s included
From the first message to an agent’s response.
The scope is built around your enquiry sources, property records and current follow-up process.
- Enquiry acknowledgement
- Confirm receipt and identify the relevant property where the incoming details are clear. Ask for clarification when they are not.
- Useful initial questions
- Collect the information your team actually uses to respond, without turning a straightforward enquiry into a long questionnaire.
- Agreed follow-up reminders
- Set timing and limits, with checks for replies, requests to stop and a staff member taking over.
- Agent handover
- Send the conversation and collected details to the responsible person, with a fallback when that person is unavailable.
- Response activity
- Record what was received, sent and handed over so the team can check the process against its own records.
How it works
Fit the workflow around the agent’s work.
A prompt acknowledgement is useful only if the conversation reaches someone who can act on it.
- Review enquiry sources
- Identify the portal, website or inbox routes involved, and how an enquiry is connected to the correct listing and agent.
- Approve the conversation
- Agree what the first reply says, which questions are useful and what must go straight to a person.
- Test the stopping rules
- Check repeat enquiries, missing property details, withdrawn listings, opt-outs and an agent replying from another channel.
- Review the handover
- Check that the receiving agent sees the conversation and knows the next action. Adjust the process before extending it to more sources.
Checking the need
Compare it with the response process you already have.
Review a sample of enquiries across ordinary hours, evenings and weekends. Look at time to first acknowledgement separately from the time an agent gives a useful answer. A fast automated receipt does not prove the enquiry was handled well.
If a staffed roster already works reliably, keep that in the comparison. Where requests wait or follow-ups are inconsistent, a focused workflow may help. There is no universal response-time threshold that proves every agency needs automation.
Activity records can help prepare a vendor update, but the agent should check the figures and explain what happened. An enquiry count or sent-message count is not a confirmed inspection or sale.
Conversation boundaries
Make staff takeover easy to see.
Price opinions, negotiations and vendor commitments stay with the agent. An automated assistant can collect the request and route it, but should not fill gaps in listing information with guesses.
The buyer should know when they are interacting with automated assistance. Reminders stop when a reply, opt-out or recorded staff takeover meets the agreed rule. If an agent replies outside the connected system, the team needs a reliable way to pause further messages.
The accounts, sending number and message history stay in your agency's name, so the workflow keeps running if you stop working with us. Running costs and the support process are agreed before starting. The workflow needs a person responsible for reviewing failed deliveries or incomplete handovers.
For independent background, the Australian Government explains AI in business and choosing digital tools.
From clients
What clients say about working with spareday
“Excellent in all facets of web design with particular expertise in SEO and email marketing. Online visibility has skyrocketed since working Reece which translates as flawless customer relations, new leads and new customers.”
“He didn’t just build me a great website, he created an easy-to-manage system that allows me to make updates myself whenever I need to. He has spared me so much time doing all of this myself!”
“He was able to take our rough ideas, from concept through to reality. The site has provided an influx of new members, helping to keep our club viable.”
“Huge shoutout to Reece for building my website for Hughesys Painting Services. Since it went live my phone hasn’t stopped ringing.”
A few practical details
Before we get started.
Will buyers know the reply is automated?
The proposed wording identifies automated assistance and makes the handover to an agent clear. It should not impersonate a particular agent.
Will it interfere with an agent’s follow-up?
The workflow is designed to stop at the agreed takeover point. We test how staff replies are recorded, including what happens when an agent uses another channel.
Can it answer property-price questions?
Price opinions, negotiations and vendor commitments go to the agent. The assistant collects the question rather than inventing a response.
What can we measure?
Time to acknowledgement, time to staff handover, unanswered conversations and message delivery are useful process measures. Inspections and sales need separate records.
What do you need for a quote?
Tell us where enquiries arrive, which CRM you use and how agents follow up today. Anonymised examples help define the wording and handover.
Who you’ll work with
Hi, I’m Reece.
I run spareday from Newcastle. Tell me what your business needs and what is already in place. I’ll work through the scope with you and explain the proposed work before you decide.
Find us
spareday in Newcastle.
12 Grey Street, Wickham, Newcastle NSW 2293.
Your next step
Tell us how enquiries reach your agency.
Share the enquiry sources, tools and follow-up you want to improve. We’ll discuss the scope and provide a free quote.
Get a free quoteOr call 0485 017 387.