A website that takes
online bookings
in Newcastle.

What’s included

A booking flow your team can manage.

The quote starts with the services customers can book and the tools you already use. You approve appointment types, duration, staff or room requirements and the information a customer needs to provide.

Service and appointment choices

Help customers choose the right service, with duration and location clear before they select a slot.

Availability and calendar connection

Agree which calendar controls availability, including staff, resources, travel gaps and time off.

Confirmation and changes

Set out booking confirmations, reminders where supported, and how customers cancel or request a different time.

Testing and handover

Check agreed booking scenarios on phones and computers, then explain the tasks your team will manage.

How it works

Design around a working day, then test the exceptions.

Bring the appointment list, current calendar or booking tool, and the rules your staff use now. A service that needs a conversation first can keep an enquiry route instead of accepting an instant booking.

Map the appointments

Agree service lengths, preparation time, travel, staff and room or equipment needs.

Choose the connection

Check whether the existing booking tool can support the required website journey.

Build the customer steps

Set up service selection, availability and the agreed confirmation and change options.

Test and hand over

Review unavailable slots, cancellations and other agreed scenarios, then show staff how to manage the setup.

Calendar responsibilities

Make it clear where availability is managed.

If staff also take bookings by phone, those appointments need to reach the system that supplies website availability. We agree how that happens and test it. A calendar connection needs checking; its presence alone does not prove two bookings cannot overlap.

Your team remains responsible for accurate rosters, time off and appointment information. If visits involve travel around Newcastle or Lake Macquarie, include the areas and gaps needed. The form should collect the details needed for the appointment without asking customers to repeat information unnecessarily.

After the booking

Agree what the customer and the team receive.

A customer needs to know whether the appointment is confirmed or awaiting approval, where it takes place and how to change it. Your staff need a reliable place to see the booking. If money is collected at that point, online payments are part of the scope too.

Third-party subscriptions, message charges and account responsibilities are checked for the selected setup. For broader planning, see website cost factors, the government’s business website guidance and Google’s SEO starter guide.