For businesses whose customers are happy and quiet
A text asking for a review is read within minutes, and an email asking the same thing usually is not.
A report on your own listing, showing your review count and rating beside the businesses ranking above you.
By Reece Rainer
spareday, Newcastle NSW
Last updated
13 September 2026
Read time
2 minutes
Since it went live my phone hasn’t stopped ringing.
He created a stunning website for us that captures and nurtures leads with an automated email marketing system, which has filled a huge gap in the business and saved a lot of time (and money!).
Reece has been generous, reliable and knowledgeable in creating an online presence for our sporting club. He is good to work with and has good technical abilities.
A customer is most willing to leave a review in the hours after the work is finished, and least willing a week later.
A text reaches them inside that window. An email sent the following Monday rarely does.
The same day the job finishes, after the customer has seen the result and before the invoice conversation starts. That window produces most of the replies.
Timing does more work here than wording. The same message sent a week later gets a fraction of the response.
It must identify the business, offer a way to stop receiving messages, and go only to customers who have dealt with the business. Nothing may be offered in exchange.
Australian rules on commercial messages apply to a review request, and Google's own rules apply on top of them.
Two sentences, the customer's name, the person who did the work, and one link. Anything longer reads as a marketing message.
The message is a favour being asked by a person, and it should read like one.
Related reading from us: Google Reviews For Tradies.
The same day the job finishes, after the customer has seen the work and before any conversation about the invoice.
Yes, where they are real customers, the business is named and every message carries a way to stop receiving them.
No. Google's rules forbid it and a listing found doing it can lose its reviews, which is a far larger loss than the discount.
Give them somewhere to say so directly. A complaint answered privately protects the listing better than a review chased regardless.
One monthly fee covering everything, month to month, no lock-in. The number depends on the business and gets given on the call.