Computer consultant
in Newcastle.

What’s included

Clear arrangements for the tools people use every day.

Business email

Review the current accounts, who manages them and the setup needed for your team to use them.

Shared files

Plan where working files belong, who needs access and how people find the current version.

Accounts and access

Review administrator permissions, recovery details and what happens when someone joins or leaves.

Updates and backups

Identify the update and backup arrangements. A backup is a recoverable copy of data, with restoration checked as part of the agreed work.

Written responsibilities

Document which work is included, who handles each system and how your team requests help.

The proposed work may be an initial setup, changes to an existing arrangement or ongoing care. We discuss the required systems and support before quoting, including any third-party subscriptions.

How it works

Start with the setup you already have.

A move to another email or file system affects people as well as data. We agree access, the sequence of work and suitable timing with the business before making changes.

List the essential systems

Establish what the team uses, who manages it and which problems need attention.

Agree the work and access

You confirm the priorities and who should be able to see or change information. Permissions are arranged separately from the initial enquiry.

Make and check the changes

Carry out the agreed setup and test the relevant email, file access or recovery process.

Explain the ongoing arrangement

Record how to request help, what ongoing work is included and any tasks the business or another provider retains.

Account safety

Make access and recovery part of the setup.

Multi-factor authentication adds another check when signing in, alongside a password. Password managers help people use separate passwords for separate accounts. Updates and recoverable backups are also part of the Australian Cyber Security Centre’s security basics.

We review those arrangements in the context of the systems in scope. Recovery access should be understood before a staff change, and a restore check should show whether the agreed files can be recovered. A checklist alone cannot guarantee that a business is secure.

Businesses dealing with a possible data breach can refer to the Office of the Australian Information Commissioner’s Notifiable Data Breaches guidance. Any specialist incident or legal advice needs to be scoped appropriately.

The right kind of help

Decide what needs support and what needs changing.

Support looks after the tools you use. Tech consulting looks at whether those tools fit the business in the first place. We can discuss either question and make the proposed responsibility clear.

If the difficulty is keeping track of customer work, a customer relationship management system for a small team may be relevant. That is software for keeping customer details and follow-up in one place. Custom software can also be discussed where the work needs a different solution.

Before starting, agree which accounts and devices are covered, how to contact the provider and what response arrangements apply. The quote should explain what will be done and how it will be checked.