For Newcastle businesses whose site is hard for some customers to use
Four faults cause most of it, and all four are fixable without rebuilding the site.
A report on your own site, showing what it is built on, how it performs and what it is already doing well.
By Reece Rainer
spareday, Newcastle NSW
Last updated
13 September 2026
Read time
2 minutes
Since it went live my phone hasn’t stopped ringing.
He created a stunning website for us that captures and nurtures leads with an automated email marketing system, which has filled a huge gap in the business and saved a lot of time (and money!).
Reece has been generous, reliable and knowledgeable in creating an online presence for our sporting club. He is good to work with and has good technical abilities.
Around one in five Australians lives with a disability, and most of the barriers on a small business website come from four faults.
None of the four requires a rebuild, and every one of them also makes the site easier for everybody else.
Pale text, pictures with no description, forms whose fields are unlabelled, and pages that cannot be used without a mouse. Those four account for most of what a check finds.
Each one is a specific edit rather than a project, and each one is measurable rather than a matter of taste.
A check of every page, a list of faults in order of who they affect, the edits themselves, and a second check afterwards.
The work is usually days rather than weeks, because the same fault repeats across every page of a site.
Customers with low vision, colour blindness, hand injuries and older eyes, plus anybody using a phone in bright sunlight.
The group is far wider than most owners picture, and much of it is temporary rather than permanent.
Related reading from us: web design in Newcastle.
Pale text, pictures without descriptions, form fields without labels, and pages that cannot be used without a mouse.
Australian discrimination law applies to services offered online, and the practical reason is simpler: a barrier costs enquiries.
Rarely. The same fault usually repeats sitewide, so one change to a colour or a template fixes every page at once.
They are widely criticised and do not remove the underlying faults. Fixing the pages themselves is the reliable route.
One monthly fee covering everything, month to month, no lock-in. The number depends on the business and gets given on the call.